Thank you for shopping with ONTShirtSales. We are committed to processing and shipping your clothing orders safely and efficiently. This Shipping Information page explains our order processing times, shipping methods, estimated delivery times, and other important shipping details.

Order Processing

  • Orders are generally processed within 2–5 business days after payment has been successfully received.
  • Orders are processed Monday through Saturday, excluding public holidays.
  • During peak seasons, holidays, or promotional events, processing times may be slightly longer.
  • Once your order has entered processing or production, changes or cancellations may not always be possible.

Estimated Delivery Time

After your order has been processed, estimated shipping times are:

  • United States: 5–10 business days
  • United Kingdom: 5–10 business days
  • Canada: 7–12 business days
  • Australia: 7–15 business days
  • Europe: 7–15 business days
  • Other International Destinations: 10–20 business days

Delivery times are estimates and may vary depending on the destination, customs clearance, weather conditions, carrier delays, and other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated during checkout based on the destination, shipping method, and order details.

Any available free shipping promotions or discounts will be clearly displayed on our website or during checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking information.

Please allow up to 48 hours for tracking information to become available after your order has been shipped.

If your tracking information does not update immediately, please allow some additional time for the carrier to scan and update the package in its system.

International Shipping

We ship our clothing products to many destinations worldwide.

International customers may be responsible for customs duties, import taxes, VAT, or other fees required by their local authorities. These charges are generally not included in the purchase price or shipping cost unless otherwise stated during checkout.

Customers are responsible for complying with the import requirements applicable in their destination country.

Shipping Delays

Although we work hard to meet our estimated delivery times, unexpected delays may occasionally occur due to:

  • Severe weather conditions
  • Customs inspections or clearance
  • High shipping volumes
  • Carrier service disruptions
  • Incorrect or incomplete shipping addresses
  • Public holidays
  • Other circumstances beyond our control

We appreciate your patience and understanding if an unexpected shipping delay occurs.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you realize that your shipping address is incorrect, please contact us as soon as possible. We will do our best to update your order before it is processed or shipped.

Once an order has been shipped, we may no longer be able to change the delivery address.

Lost or Damaged Packages

If your package is lost during transit or arrives damaged, please contact our customer support team as soon as possible.

To help us investigate and resolve the issue efficiently, please provide:

  • Your order number
  • Your full name
  • Photos of the damaged package or product, if applicable
  • A brief description of the issue
  • Any available tracking information

Our customer support team will review the information and assist you with the next steps.

Delivery Issues

If the tracking information shows that your package has been delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, or your local carrier.

If you still cannot locate the package, please contact us so that we can help you investigate the delivery status.

Changes to Your Order

If you need to change the size, product, or shipping information after placing an order, please contact us as soon as possible.

We will check whether your order has already entered processing or production. If processing has not started, we may be able to make the requested change.

Once production or shipping has started, changes may no longer be possible.