Thank you for shopping with ONTShirtSales. We understand how important it is to know where your order is and when you can expect it to arrive.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking information.
How to Track Your Order
To track your order, please follow these steps:
Step 1: Check your email for the shipping confirmation sent by ONTShirtSales.
Step 2: Locate the tracking number included in the shipping confirmation email.
Step 3: Enter your tracking number on the appropriate shipping carrier’s tracking website.
Step 4: Review the latest tracking updates to see the current status and estimated delivery information for your package.
When Will I Receive My Tracking Number?
After your order has been processed and shipped, we will send a shipping confirmation email containing your tracking information.
Please allow up to 48 hours for tracking information to appear or update after the package has been shipped.
If you have received a shipping confirmation but the tracking information is not yet available, please wait a little longer and check again later.
Tracking Information Has Not Updated
Sometimes tracking information may take time to update after a package leaves our fulfillment facility.
A tracking number may show limited information during the early stages of shipment. Updates can also be delayed because of:
- Carrier processing
- Transportation between facilities
- Weekends or holidays
- Customs processing
- High shipping volumes
- Weather or other transportation delays
If your tracking information has not updated for several business days, please contact our customer support team.
My Order Shows as Delivered, but I Have Not Received It
If your tracking information shows that your package has been delivered but you cannot find it, we recommend:
- Checking around your mailbox, front door, garage, or other delivery areas.
- Asking household members or neighbors if they received the package.
- Checking with your local carrier.
- Confirming that the shipping address on your order is correct.
If you still cannot locate your package, please contact us with your order number and tracking information so we can assist you.
My Package Is Delayed
Estimated delivery dates are provided by shipping carriers and are not guaranteed.
Delivery may be delayed due to:
- Weather conditions
- Customs clearance
- Carrier delays
- High shipping volumes
- Holidays
- Incorrect or incomplete shipping information
- Other circumstances beyond our control
If your package is significantly delayed, please contact us so our support team can review the available tracking information.
International Orders
International shipments may require additional time for customs processing.
Depending on the destination country, customs duties, import taxes, VAT, or other fees may apply. These charges are generally the responsibility of the recipient unless otherwise stated during checkout.
Customs processing may also cause tracking updates or delivery to take longer than the estimated timeframe.
I Entered the Wrong Shipping Address
Please contact us as soon as possible if you notice that your shipping address is incorrect.
If your order has not yet been processed or shipped, we will do our best to update the address.
Once an order has been shipped, we may not be able to change the delivery address.
I Have Not Received My Shipping Email
If you have not received a shipping confirmation email, please:
- Check your Spam or Junk folder.
- Check your Promotions or Updates folders if you use Gmail.
- Confirm that you entered the correct email address when placing your order.
- Contact our customer support team if you still cannot find the email.